Privacy Policy

Last updated: Jul 1, 2025

Cholakov Aparts Keramoti operates this website, including all related content, features and tools, to provide guests with booking services for short-term accommodations (the "Services"). Cholakov Aparts Keramoti is powered by Rentmave, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and share personal information from guests booking via this website. If there is any conflict between this Privacy Policy and the Terms of Service, this Privacy Policy governs your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

"Personal information" means any information that identifies or is reasonably linked to you. We may collect or process the following, depending on guest interactions:

Contact & Guest Details: name, email, phone number, postal address, guest count, stay dates and preferences (e.g. bed needs, accessibility).
Payment Information.
Account Information: email, password and preferences if you create an account.
Communications: messages or inquiries you send regarding bookings.
Device & Usage Information: IP address, browser, operating system, pages viewed, navigation data, cookies and similar technologies.

Sources of Personal Information

Directly from you, when you book, send inquiries, register, or otherwise provide information.
Automatically, via cookies or analytics tools to operate the site and analyze usage.
From service providers, such as payment processors, booking engine providers, or website hosts.

How We Use Personal Information

To manage and process bookings, confirm availability, process payments.
To communicate with you about your booking, requests, and support.
To personalize your experience, such as saving preferences or guest history.
To maintain security and prevent fraud, validating bookings or payments.
To comply with legal obligations, such as tax or reporting requirements.

How We Share Personal Information

With service providers acting on behalf of the site owner (e.g. hosting, email, booking engine, payment gateway).
With payment processors when processing booking payments.
With legal or government authorities as required by law.
With other third parties you consent to share information with (e.g. group bookings, joint reservations).
In connection with business transactions such as sale or transfer of the business.

Cookies & Similar Technologies

We use cookies and similar technologies to enable core site functionality (e.g. login, booking flow) and to improve user experience. Guests may disable cookies in their browser, but certain features (like booking flow or account login) may not work.

Data Retention & Security

We retain personal information only as long as needed to fulfil the purposes in this policy, comply with legal obligations, or resolve disputes. We implement industry-standard technical and organizational measures (e.g. SSL, access controls) to protect your data, but no system is 100% secure.

Your Rights

Depending on your jurisdiction, you may have rights including:

Access – request a copy of personal data we hold;
Correction – ask us to update inaccurate data;
Deletion – request removal of personal data;
Portability – receive data in a standard format;
Restriction or objection to certain processing (e.g. marketing);
Withdrawal of consent, where data processing is consent‑based.

Children’s Data

The site is not intended for children under 16 (or the legal age in your jurisdiction). We do not knowingly collect information from minors.

International Transfers

Your data may be transferred and processed in countries outside your residence. Where applicable, transfers are made under appropriate safeguards (e.g. standard contractual clauses).

Changes to This Privacy Policy

We may update this policy. When we do, we will revise the "Last updated" date and post the updated version on this website.

Contact

If you have questions about this policy or wish to exercise your rights, please contact us at .